VENNEX
SALES PROCESS
Purchasing
Delivery
Returns
PRODUCTS
Gloves
Face Masks
Gowns & Coveralls
Test Instruments & Kits
Sanitizers
Patient Care Supplies
Wipes
PPE Gear
Sales Process
PURCHASING
Do you have a minimum order quantity for all of your items?
Yes, we do. But we also entertain purchases below the minimum quantity. To order, please email sales@myvennex.com.
Do you accept Purchase Orders?
Yes, we do accept Purchase Orders from Federal and Local Government Agencies.
I am Tax Exempt – how can I remove the tax from my order?
You can email us your tax-exemption / reseller certificate to sales@myvennex.com along with your order and we would send you a special quote with tax removed. Alternatively, if you register an account with us, we would update your account so the tax is removed from all your future orders.
Where can I obtain FDA certification/SDS for the products?
These are all available - please email your request to sales@myvennex.com and we would email you a copy.
We have our products in stock at our warehouses across the continental US. Our products are manufactured here in the USA, or from Malaysia, Vietnam and China.
Do you provide special discounts for large orders?
Yes, we can provide special offers for bulk orders so you can have the lowest prices possible – please feel free to email us your requirements to sales@myvennex.com with the list of products and order quantity and we would prepare a special quote for you.
DELIVERY
What is the average delivery time after I place my order?
We usually have the listed products in stock and would ship them to you on the next business day. If we don’t have sufficient stock to fulfill your order, our average turnaround time would be 7-10 days.
When will my order ship?
If you order by 12:00 PM EST time (Mon.-Fri.) from anywhere in the continental United States, your order will ship on the same day. Orders placed after that time, will be shipped on the next business day.
When will I receive my order?
We are using ground shipping for the orders. Orders would be shipped from our warehouses in Los Angeles, California or Huston, Texas or any other warehouse that we have on East Coast like NY, FL etc; and a tracking number will be provided on the same day.
What is an Estimated Shipping Charge?
We have a free shipping policy for all our orders.
RETURNS
VENNEX is committed to customer satisfaction. Each return that meets our guidelines below will receive a full refund within 30 days.
To ensure quality and maintain integrity in the event of damaged or discrepant orders, please review the following guidelines carefully.
Exchange and Returns policy
If your items are damaged, defective or incomplete, a request for a return or refund must be made within 7 business days of the original date of receipt. In the event of a mistake, we will do our best to ensure returns are handled quickly and fairly.
The items needed to be exchanged or returned must be requested within 7 days upon receipt of items, at your expense. The items must have original tags attached, must be unused, and you must send your receipt from purchase. Items are to be shipped prepaid, insured, and securely wrapped to prevent damage. Vennex will not be responsible for items lost in transit back to us. Shipping and handling is non-refundable.
Refunds can be made within 30 days after we have received the returned shipment. If you are exchanging an item, we will send the new item to you if we have the item in stock; otherwise, we will send you a refund.
Products
MASKS
What are the differences between Medical, N95, and KN95?
A medical mask is a loose-fitting, disposable device that creates a physical barrier between the mouth and nose of the wearer and potential contaminants in the immediate environment. An N95 respirator is a respiratory protective device designed to achieve a very close facial fit and very efficient filtration of airborne particles. Surgical N95 Respirators are commonly used in healthcare settings and are a subset of N95 Filtering Face-piece Respirators, often referred to as N95s.
People with chronic respiratory, cardiac, or other medical conditions that make breathing difficult should check with their health care provider before using an N95 respirator because the N95 respirator can make it more difficult for the wearer to breathe. Some models have exhalation valves that can make breathing out easier and help reduce heat build-up. Note that N95 respirators with exhalation valves should not be used when sterile conditions are needed.
N95 respirators are not designed for children or people with facial hair. Because a proper fit cannot be achieved on children and people with facial hair, the N95 respirator may not provide full protection. In this case, using a disposable or medical mask is recommended.
Most N95 respirators are manufactured for use in construction and other industrial-type jobs that expose workers to dust and small particles. They are regulated by the National Personal Protective Technology Laboratory (NPPTL) in the National Institute for Occupational Safety and Health (NIOSH), which is part of the Centers for Disease Control and Prevention (CDC)
What are the differences between N95, KN95, and FFP2?
The N95, KN95, FFP2 respirators have almost the same filtration efficiency. The main difference between these respirators is that they are tested by different nations.
The N95 respirators are certified by the U.S. National Institute of Occupational Safety and Health (NIOSH) with a tested 95% filtration. The KN95 respirator is a particulate-filtering mask tested with China’s criteria. The FFP2 is a filtering face-piece score of 94% filter capacity tested by Europe.
FACIAL PROTECTION
What are the benefits of wearing a protective face shield?
A face shield can provide additional protection to other facial areas that safety glasses or goggles cannot. Face shields are considered to be a secondary protector and must always be worn over protective safety glasses or goggles. To provide better face and eye protection, a face shield should have crown and chin protection and wrap around the face to the point of the ear. Disposable face shields for medical personnel made of light weight films that are attached to a surgical mask or fit loosely around the face should not be relied upon as optimal protection. They will protect the eyes and all parts of the face.
What do eye goggles protect from?
Protective goggles form a protective seal around both eyes where the material is tight or flush to the face.
GLOVES
Should I buy nitrile or vinyl gloves?
When deciding between nitrile and vinyl gloves, it can be confusing trying to determine which type of glove is ideal for you.
Nitrile gloves are made out of synthetic rubber, and are an ideal alternative when latex allergies are of concern. Nitrile gloves are the superior glove when it comes to puncture resistance. Nitrile gloves are often referred to as “medical grade”.
Nitrile gloves are much more resistant than Vinyl gloves but are more expensive. The biggest differences are in elasticity and mechanical resistance. For this reason, vinyl gloves are less sensitive and break more easily, even with a simple finger press.
GOWNS, COVERS AND COVERALLS
What is the difference between Isolation and Surgical Gowns?
Disposable isolation gowns are protective articles used by medical personnel to avoid exposure to blood, body fluids, and other infectious materials, or to protect patients from infection. The gown isolates and prevents both medical personnel from being infected or contaminated and prevents the patient from being infected. Disposable surgical gowns play a two-way protective role during the operation.
The surgical gown establishes a barrier between the patient and the medical staff to reduce the probability of medical personnel contacting the patient's blood or other body fluids during the surgical procedure. Second, the surgical gown can block the colonization/adhesion of the medical staff's skin or clothing.
What is the difference between Level 1 and 3 Isolation Gowns?
The levels of protection of each gown provide as the levels increase, for a specific purpose. Level 3 Isolation Gowns provide the most protection; it is Anti-fluid, Anti-Alcohol, Anti-blood, and Anti-static. The level 1 gown is usually used for basic care, standard isolations, usually for Visitors. The greater the level, the more ideal it is for healthcare providers and employees.
ANTI-BACTERIAL WIPES AND SANITIZERS
How effective are these wipes?
Our wipes are highly effective in removing bacteria, germs, sweat, dirt, body oils as well as deodorize and protect surfaces.
What are the wipes made of?
The Ingredients are Polypropylene – 90%, Water – 7.5%, and Ethanol – 2.5%.
Does it easily dry out? Is it resealable?
Yes. The item is contained in a tight & resealable plastic container. No need to worry about your wipes drying out as it will be resealed tightly.
Are alcohol-based hand sanitizers flammable?
Yes, alcohol-based hand sanitizers are flammable and should be kept away from fire or flames.
Are foaming hand sanitizers better than gel sanitizers?
There are no tangible differences between the two. The choice between gels versus foam is really a personal preference. Some people feel that gel hand sanitizers are easier to move around the hands. Others prefer foam because it tends to cling to hands rather than roll off or drip.
PATIENT CARE SUPPLIES
What are disposable bed pads used for?
Disposable bed pads, also known as underpads or chux, are designed to protect bedding and furniture from moisture and leaks. They’re commonly used for patients dealing with incontinence, post-surgery recovery, or during diaper changes.
Are they absorbent enough for overnight use?
Yes, high-absorbency options are designed to hold larger amounts of liquid and provide overnight protection. However, for extra peace of mind, pairing them with adult briefs or diapers is recommended.
Can bed pads be reused?
Disposable bed pads are intended for single use only. If you’re looking for a more eco-conscious or budget-friendly solution, washable bed pads are available.
What’s the difference between adult diapers and briefs?
Both terms are often used interchangeably, but generally, diapers refer to the full coverage style with tabs (ideal for bed-bound users), while protective underwear or pull-ups are worn like regular underwear and suited for mobile patients.
Do adult diapers come in different absorbency levels?
Absolutely. From light daytime use to heavy overnight protection, adult diapers are available in a range of absorbencies. Be sure to check the product specs to match the right one with your needs.
PPE GEAR
What does PPE stand for and why is it important?
PPE stands for Personal Protective Equipment. It includes masks, gloves, gowns, face shields, and other gear that protects healthcare workers and patients from infection, contaminants, and hazardous exposure.
What’s the difference between disposable and reusable PPE?
Disposable PPE is single-use and should be discarded after exposure. Reusable PPE (like certain gowns or face shields) can be disinfected and worn again. Always check product labeling for proper use and cleaning protocols.
What should I look for in a face shield?
Look for full-face coverage — that means forehead to chin, ear to ear. Bonus points if it wraps around the sides and has anti-fog coating. And remember: face shields should always be worn with a mask, not as a standalone.
Are surgical gowns the same as isolation gowns?
Not quite. Isolation gowns are used to protect against fluid and particle exposure during patient care. Surgical gowns offer higher protection and are designed for use in sterile environments like operating rooms.
What’s the difference between nitrile, vinyl, and latex gloves?
Nitrile: Durable, puncture-resistant, allergy-friendly — best for medical use.
Vinyl: Cost-effective but less durable — good for low-risk tasks.
Latex: High flexibility and comfort — not suitable for those with latex allergies.
Can PPE be worn outside of healthcare settings?
Yes, PPE is now widely used in retail, schools, warehouses, and public transport — basically anywhere infection prevention is needed. Just be sure you’re using the right level of protection for your environment.
